> ## Documentation Index
> Fetch the complete documentation index at: https://docs.soloent.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Login Issues

> Troubleshoot authentication and sign-in problems

Fix common issues when signing in to SoloEnt.

## Browser doesn't open

**Problem:** Login page doesn't appear when launching SoloEnt.

**Solutions:**

* Check if browser window opened in background (check taskbar/dock)
* Look for login URL in SoloEnt window and copy manually
* Set your default browser if none configured
* Restart SoloEnt and try again

## Authentication fails

**Problem:** Cannot complete login process or credentials rejected.

**Solutions:**

* Verify your Google or Microsoft account credentials
* Try the other login method (switch between Google and Microsoft)
* Check your internet connection
* Disable VPN temporarily during login
* Clear browser cache and cookies
* Try a different browser

## Can't return to app

**Problem:** After successful login, cannot get back to SoloEnt.

**Solutions:**

* Ensure SoloEnt is still running in background
* Allow browser to open external applications in browser settings
* Manually switch to SoloEnt from taskbar/dock
* Restart SoloEnt and complete login again

## Login page loops

**Problem:** Keeps redirecting to login page repeatedly.

**Solutions:**

* Clear browser cookies for soloent.ai
* Try incognito/private browsing mode
* Check system date and time are correct
* Contact support if issue persists

<Tip>
  **For users in China:** Microsoft Account typically has better connectivity than Google Account due to network conditions.
</Tip>

<Card title="Back to Login Guide" icon="right-to-bracket" href="../quickstart/login">
  Return to the main login instructions
</Card>