Common issues by category
Getting Started
Login Issues
Authentication and sign-in problems
API Configuration
API key setup and connection issues
Language Settings
Interface and Agent language problems
Theme Settings
Theme and visual appearance issues
Working with Projects
Project Creation
Folder access and project setup issues
Plan Mode
Mode switching and execution issues
Editor
Writing and editing problems
File Conversion
Document format conversion issues
System & Environment
Quick fixes
Agent not responding
Agent not responding
- Check API key is configured correctly
- Verify internet connection
- Try switching to a different model
- Restart SoloEnt
Files not saving
Files not saving
- Enable auto-save in settings
- Check folder permissions
- Verify disk space available
- Save manually with Cmd+S or Ctrl+S
Connection errors
Connection errors
- Verify internet connection
- Try without VPN
- Check provider service status
- Switch to different API provider
Still need help?
If you can’t find a solution here:Email Support
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Update to latest version
Handbook
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Report a bug
When reporting issues through Email, please include:- SoloEnt version (SoloEnt → About SoloEnt)
- Operating system and version
- Steps to reproduce the issue
- Error messages if any
- Screenshots if relevant