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SoloEnt uses Creem as the payment processor. Creem acts as a Merchant of Record (MoR), handling checkout, payment processing, and compliance.

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Payment process

1

Go to your dashboard

There are two ways to access the subscription dashboard:
  • Click your account avatar to open the menu, then select Dashboard
  • (From v0.3.5) In the API Configuration page, click Upgrade subscription below the free model list
Both options take you to account.soloent.ai/en/dashboard.SoloEnt dashboard entry
2

Open the subscription plan tab

In the dashboard, navigate to the Subscription Plan tab to view available plans. Choose your plan (Lite, Pro, or Max) and billing cycle (monthly or yearly).Subscription plan tab
3

Proceed to checkout

Click Change plan to start the checkout process. You will be redirected to Creem’s secure checkout page.
4

Enter payment details

Enter your payment information on the Creem checkout page. Supported methods typically include major credit cards and other regional options.
5

Complete payment

Review your order and confirm. You will receive a confirmation email and your subscription will be activated.
6

Return to SoloEnt

After payment, you will be redirected back to SoloEnt. Your new plan features are available immediately.

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Security tips

Never share your payment details, API keys, or account credentials with anyone. SoloEnt and Creem will never ask for your full card number or password via email or chat.
When making payments:
  • Verify the URL — Ensure you are on a legitimate SoloEnt or Creem domain (soloent.ai, creem.io) before entering payment details.
  • Use secure connections — Check for the padlock icon (HTTPS) in your browser’s address bar.
  • Avoid public Wi‑Fi — Prefer a private or trusted network when completing checkout.
  • Monitor your statements — Review your bank or card statements to confirm charges match your subscription.
  • Keep credentials private — Do not share your SoloEnt account password or session tokens.
Creem uses industry-standard encryption and acts as the Merchant of Record, handling fraud prevention and payment compliance. API keys and webhooks are secured with authentication and HMAC-SHA256 signing.

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Troubleshooting

Payment declined Check that your card details are correct and that your card supports international transactions. Some banks block overseas payments by default—contact your bank to authorize the charge, then retry. Subscription not activated after payment Wait a few minutes and refresh your dashboard. If your plan has not updated, contact support with your payment confirmation email. Duplicate charge If you see more than one charge for the same period, contact support immediately with your transaction IDs. Can’t access the checkout page Try a different browser or disable browser extensions that may block third-party scripts. Ensure cookies are enabled for creem.io.

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Customer service

For billing issues, payment questions, or account problems, reach the SoloEnt team at:

Contact support

[email protected]
When contacting support, include:
  • Your account email
  • A description of the issue
  • Your payment confirmation number or transaction ID (if applicable)
For fastest response, join the Discord community where the team is active.

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Next steps

Choose your plan

Compare plans and pricing

Manage subscription

Balance, invoices, and cancellation